Sales Support Specialist

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services.

SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements.

We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

• Title : Sales Support Specialist
• Location : Walkersville, MD (remote with 2 days per month in office)
• Industry : Pharmaceutical
• Hours : Remote position but will be required to work in the office 2 times per month,
• Salary : $29.26hr based on experience (Benefits available)
• Employment Type : Long Term Contract

Overview :

Sales Support Specialists are responsible for providing support to the Sales Team and customers during the sales process, generally in real-time.

They give all customers a positive brand experience. Maintaining customer satisfaction is their primary goal. Remote position but will be required to work in the office 2 times per month, candidates must be local to Walkersville.

Environment : A global leader and trusted supplier in the pharma, biotech, and specialty ingredients markets. The company is focused on advanced manufacturing, high-quality control systems, regulatory expertise, and research and development (R&D) capabilities.

The company s products and services include active pharmaceutical ingredients (API), stem cell therapies, drinking water sanitizers, vitamin B compounds, organic personal care ingredients, industrial preservatives, and microbial control solution to combat viruses, bacteria, and other dangerous pathogens.

Job Responsibilities :

Manage all Pre-Sale Inbound administrative tasks for Transactional accounts within specified timeline, by directing the customer to the website for self-support;

including but not limited to order status, pricing, availability and price quotes.

• Triage, communicate and close requests for all Technical and Product related inquiries.
• Respond to the customer for reserves and sample requests as well as additional requirements that are outside the scope of self-support.

Including, but not limited to : creation and modification of Opportunities and Sales Agreements for Transactional customers.

• Research and interpret customer requests including but not limited to; order status, pricing, invoice copies, product availability, donor details, tracking information, and other inquiries related to the order.
• Set-up, edit, authorize and manage reserve inventory requests in the pre and post sale set-up; including on-hold, delivered & not transferred, standing, and back-order, per standard procedures.

Interpret availability data for material using Power BI Dashboard.

• Assist Customer with Credit Application Request / Form Instructions as needed.
• Work directly with customers, sales and internal stakeholders to meet customer expectations.
• Provide website registration support to new and existing users while proactively pushing customers to digital platform.
• Engage internal stakeholders and external customers in a positive professional, friendly and helpful working relationship.
• Communicate with customers and internal stakeholders in the most positive and professional manner and determine appropriate follow-up;

i.e., extended backorders, customer notifications, complaints, etc.

• Ensure all vendor or customer information is current; i.e., vendor forms, supplier questionnaires, bank letters and W-9 requests.
• Route all relevant vendor or customer requests to appropriate departments.
• Verify and ensure necessary quote details are accurate before final release of sales agreements to customer.
• Complete Cornerstone and iComply assignments within the designated time period.
• Conduct Account Maintenance tasks; Master Data requests, Account Segmentation and MSDS requests as required.
• Implementation and maintenance of standard price lists in SAP / ERP / SFDC systems.

Assist in discrepancies brought to attention, applying or directing corrective action into the appropriate system of record.

Job Requirements :

• High School Diploma or equivalent required
• 2 years of experience preferred in sales support or sales admin - must have an understanding of the sales cycle
• SAP knowledge / experience
• MS Suite Intermediate
• Excel - Extract data, Formatting spreadsheets, V-Lookup, Pivot Tables
• Power Point Create and design presentations.
• Outlook Navigation, Manage contacts and tasks, Calendar invites
• Customer Focused
• Accountability / Stand Alone
• Critical Thinking / Problem Solving
• Drive for Results / Action Oriented
• Strong Interpersonal and Communication Skills
• Collaborative / Team-Player
• Business Acumen
• Set / Manage Priorities
• Professional

EOE / ADA

IND123

LI-SRG2

clearance

Last updated : 2024-04-30